Update from Administrator – May 14, 2020


As always, our team and I hope this finds you safe and healthy. As some states begin to ease restrictions on businesses and the public, please note that our center will NOT be included in this category. The visitation restrictions placed on us by the state in early March is still in effect for the foreseeable future; we will advise you when this changes.  We continue to offer our weekly conference call for families and FaceTime calls and window visits for you and your loved ones.

From the beginning of this crisis, we have implemented extensive infection control measures to protect residents. I have listed those in many past emails, our weekly “Town Hall” conference calls, and this information remains on our website. As always, if you would like any details on them, please let me know.

In Massachusetts patients and staff members have tested positive in more than 300 centers that is 80% of all nursing facilities in the commonwealth.

We also continue to do all we can to protect our other residents and remain committed to ensuring the personal protective equipment (PPE) our staff needs and are in compliance with CDC and state guidelines regarding the appropriate use of PPE. We continue to follow every lead to secure PPE from existing and new vendors and request equipment from the state. We are satisfied with our supply but are always monitoring it and working to build it up for the long road ahead.

We are in touch daily with the Department of Public Health and our local Health Department.  We continue to follow all CDC and state guidelines and receive regular updates on new guidelines that are offered.

I remain incredibly grateful for our dedicated team and ask you to join me in ensuring that they are included as “Health Care Heroes” battling COVID-19. They are doing everything they possibly can.

We do ask that you pray for our residents and staff members who tested positive or are sick due to this virus.

We are fortunate that despite the staffing challenges resulting from the COVID-19 outbreak our committed staff continues to provide the highest quality care to their patients, even in the most challenging times.

We are grateful to an endless support of our community who are standing by us in these unprecedented times.  Southbridge Fire, Harrington Memorial Hospital, Quality Restoration, Elms Street Café, Crown Chicken, and many others too numerous to list.

We will continue to update you in the days and weeks ahead.


Augustine Aiguosatile


May 14, 2020