Update from Administrator – June 20, 2020

Dear Friends, Families, and Representatives.

We hope this update finds you in good health as always. We have been fortunate to care for your loved ones during these very unprecedented times. Since this pandemic started, the level of cooperation displayed through following the guidelines and various restrictions have certainly contributed immensely to our success in managing the scourge of this insidious virus. We feel supported in our committed care for your love ones and we are grateful beyond measure to you all.

We are equally grateful for the hard working and dedicated team of health care heroes that we have in our ranks. These outstanding men and women continue to display unyielding courage during this pandemic, through their compassionate care for your loved ones and an admirable sense of duty.

We salute you, the heroes in scrubs, who not only answered the call, but did so courageously. Many of you became infected yourselves while providing care to our patients, yet you all returned to duty as soon as you recovered. This kind of commitment gives us hope that we will certainly overcome this pandemic as we continue to provide world class care to our residents.

The team at Southbridge Rehabilitation and Health Care Center send a million thanks to you, our community support network and well-meaning individuals, for continuing to support our frontline heroes. Behind the scenes, you selflessly orchestrate unbelievable acts of kindness. Our facility is flooded with packages upon packages, messages of encouragement, and in-person deliveries of refreshing drinks, lunches, and snacks.

We are grateful to our parent company, Athena Health Care Systems, and The Department of Public Health for a steady supply of personal protective equipment (PPE).

Since easing the restrictions on visitation to our long term residents, we have come to experience a steady flow of visits to our center with guidelines including social distancing, wearing face masks, screening for temperature, and pulse reading. Adhering to the guidelines is imperative for the safety of you and your loved ones. Therefore, we ask for your continued cooperation.

Remember, visits are by appointment only.

In our last update, we mentioned that the National Guard will be helping with our testing efforts. These tests have been completed, all staff have tested negative.

We strive to support you and your loved ones during this time. We are continuing to offer FaceTime for virtual visits and we will update you as more changes occur.

Thank you,

Augustine Aiguosatile.


June 20, 2020